- Shipping & Returns
Shipping & Returns
We offer free shipping on orders over $35. Some items under $35 will also be available for free shipping. Check the product for details. Free Shipping will take 1-5 business days depending on product availability and your location. Tracking will be provided the day your order ships.
We ship to the US, Canada and many other countries. Customer is responsible for knowing the import laws of there country, if your order is confiscated at customs, there is nothing we can do to get your product back. Orders refused at customs will be charged shipping costs and restock fees.
We ship from multiple warehouse throughout the country, your order may be shipped in multiple packages and from multiple locations. You can log into your account to see the status of your order at anytime. Free shipping will ship vis USPS, Fedex, UPS or others at our descretion. The vendor may vary as well, i.e. Fedex ground may ship as UPS ground or USPS, We will always abide by the delivery time frame.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight or dimension based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 60 days. A standard 20% restocking fee applies to all returns. Buyer is responsible for all return shipping costs. If your original order received free shipping, the cost of that free shipping may apply. All products carry a manufacturers warranty that varies from 30 days to 2 years plus. Used products are not eligible for return nor refund. Please contact the manufacturer directly with any / all warranty related issues.
Please allow 3-5 days for a return to be processed once received. If payment was via credit card, you will need to allow your bank an additional 3-5 days for them to apply the credit to your account.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Holiday Return Policy
The return period is Extended to 1/31 for all orders placed between 11/1 and Christmas. All other policies remain the same.
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